Frequently Asked Questions

Answers to some of the most frequently asked questions

In which country are Krone products made?

Krone brand is originally from China and is part of the Merit Link international group, whose headquarters are located in the United States, Switzerland, Singapore and Dubai, and the factories of this brand are located in China.

What are the conditions and warranty period of the product?

All Crown products have a one-year service guarantee, the general description of the warranty rules is as follows:

  • According to the common procedure of the instrument market and similar to all brands in this field, the warranty is valid for one time during 12 months.
  • The validity of the warranty card is related to the completion of the date and the insertion of the store’s seal by the seller.
  • هر گونه تعمیر یا بازکردن دستگاه توسط افراد غیرمجاز باعث ابطال کارت گارانتی می شود.
  • خرابی های ناشی از استفاده از لوازم جانبی غیر استاندارد روی دستگاه جزو موارد استفاده ی غیر اصولی بوده و شامل گارانتی نمی شود.
  • هرگونه خرابی و شکستگی پوسته و قسمت های بدنه ی دستگاه شامل گارانتی نمی شود.
  • قطعات مصرفی از جمله زغال، کابل، بلبرینگ و … شامل گارانتی نمی شود.
  • در دستگاه های شارژی، باتری و شارژر شامل گارانتی نمی شود.

پراکندگی نمایندگان خدمات پس از فروش اهدا سرویس در سطح کشور چگونه است؟

اهدا سرویس دارای بیش از 170 نماینده ی مجاز خدمات پس از فروش در سراسر ایران بوده و جهت دریافت اطلاعات نزدیک ترین نماینده ی مجاز به خود می توانید با مرکز تماس اهدا به شماره تلفن 02154776 ارتباط گرفته یا از قسمت ثبت درخواست تعمیرات در سایت نسبت به ارائه ی اطلاعات خود اقدام فرموده تا همکاران ما در اسرع وقت با شما تماس بگیرند.

How can I purchase your products?

You can purchase Crown products through online stores or call 02154776 to get information about the nearest authorized dealer.

How should I proceed if I need to repair or get spare parts for my device?

Ahadeh service has more than 170 authorized representatives of after-sales services all over Iran, and to get the information of the nearest authorized representative, you can contact the Ahadeh call center at phone number 02154776 or from the repair request registration section on the site . Provide your information so that our colleagues will contact you as soon as possible.



After-sales service
donation service

12 months warranty

12 months unconditional warranty with special conditions

Free courier

Receive and send the product for free during the warranty period throughout the country

Supply of parts

Supplying 0 to 100 spare parts for all Crown products


More than 170 after-sales service agencies across the country

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